At digieshop.store, we specialize in digital products that are available for download immediately after purchase. Because of the nature of these products, our refund and cancellation policies differ from those of physical goods stores. Please read this policy carefully before making a purchase.
1. No Refund Policy on Digital Products
All sales are final.
Due to the instant, irrevocable nature of digital content, we do not offer refunds, returns, or exchanges once the purchase is completed and the download link has been provided to you.
When you purchase a digital product (such as software, templates, e-books, or graphics) from digieshop.store, you acknowledge that:
You are gaining immediate access to the file.
The product cannot be “returned” in the traditional sense.
You have reviewed the product description and preview images to ensure it meets your needs before buying.
2. Exceptional Circumstances
While our general policy is “no refunds,” we want to ensure you get what you paid for. We may consider a refund only under the following technical circumstances:
Non-Delivery of Product: If you successfully paid but did not receive the download link (and our support team is unable to resolve the issue within a reasonable timeframe).
Major Technical Defects: If the file you downloaded is corrupt or permanently damaged, and our support team cannot provide a working replacement file.
Duplicate Purchase: If you accidentally purchase the exact same product twice in one transaction, we will refund the duplicate charge.
Note: We do not grant refunds for:
“Change of mind” after purchase.
Incompatibility with your specific device or software (please check the requirements listed on the product page).
Lack of expertise to use the product.
3. Order Cancellation
Because our products are delivered instantly via automated systems, orders cannot be cancelled once the payment has been processed. The product is considered “delivered” the moment the download email is sent or the download link is generated.
4. How to Request Support
If you encounter any issues with your download, please contact us immediately. We are happy to help you access your files!
Email: digieshop@gmail.com
Response Time: We aim to respond to all inquiries within 24-48 hours