Last Updated: [27/02/2025]
At digieshop.store (“we,” “us,” or “our”), we specialize in digital products that are delivered instantly after successful payment. Due to the intangible and irrevocable nature of digital content, our refund and cancellation policy differs from policies applicable to physical goods.
Please read this policy carefully before making a purchase.
1. No Refund Policy on Digital Products
All sales are final.
Once a digital product is purchased and access has been granted (including download link generation, dashboard access, or email delivery), the product is considered delivered.
Due to the immediate and non-returnable nature of digital goods:
We do not offer refunds, returns, or exchanges after purchase.
Digital products cannot be “returned” once accessed or downloaded.
By completing your purchase, you acknowledge that you have reviewed the product description, features, and requirements before buying.
Access to the product is granted instantly, and this instant delivery constitutes full performance of our obligation.
2. Exceptional Circumstances
While our standard policy is strict no refunds, we may review requests under limited technical circumstances:
a) Non-Delivery of Product
If:
Payment was successfully completed, and
You did not receive access to the product, and
Our support team is unable to resolve the issue within a reasonable timeframe
We may issue a refund at our sole discretion.
b) Duplicate Purchase
If you accidentally purchase the exact same product more than once in a single transaction, we may refund the duplicate charge after verification.
3. Situations Where Refunds Will Not Be Granted
Refunds will not be provided for:
Change of mind after purchase
Incorrect product selection by the customer
Incompatibility with your device, software, or system (please review product requirements before purchase)
Lack of technical knowledge to use the product
Failure to read product description or details
4. Order Cancellation
Because all products are delivered instantly through automated systems:
Orders cannot be cancelled once payment has been successfully processed.
The product is considered delivered at the moment the download link is generated, access is granted, or the confirmation email is sent.
5. Refund Processing (If Approved Under Exception)
If a refund is approved under the exceptional circumstances mentioned above, the amount will be automatically refunded to your original payment method within 5–10 business days.
Business days exclude weekends and public holidays.
Refund processing time may vary depending on your bank or payment provider.
6. How to Request Support
If you experience any issues accessing your product, please contact us immediately. We are committed to helping you access your purchase.
Email: digieshop@gmail.com
Response Time: We aim to respond within 24–48 business hours.
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